This Privacy Policy describes how The Sustainable Food Society (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. We reserve the right to modify this privacy policy at any time. We keep it under regular review. This privacy policy was last reviewed in March 2022.

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1: How We Obtain Your Personal Data

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You provide us with personal data in the following ways:

• By completing a discovery questionnaire

• By agreeing to the T and C’s at time of purchase

• During a coaching session

• Through email, electronic message, over the telephone or by post

• By taking credit card and online payment

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This may include the following information:

• Basic details such as name, address, and contact details

• Details of contact we have had with you such as appointment requests

• Information about your food choices such as shopping habits, cooking habits, food bills, opinions and preferences, allergies and dietary requirements 

• Payment details e.g. credit card information 

• Comments, feedback, reviews 

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2: How we use your personal data

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We use this information in order to:

• Provide the services listed on The Sustainable Food Society website 

• Provide customer assistance and technical support

• To contact you with notices and promotional messages 

• To comply with relevant laws and regulations 

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We may contact you via: 

• Text 

• Email or electronic message

• Letter

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Our company is hosted on the wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through wix.com’s data storage, databases and the general wix.com applications. They store your data behind a firewall. 

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All direct payment gateways offered by wix.com and used by us adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. 

We undertake at all times to protect your personal data in a manner which is consistent with our duty of professional confidence and the requirements of the General Data Protection Regulation (GDPR) concerning data protection.  We will also take reasonable security measures to protect your personal data storage.

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We may use your personal data where there is an overriding public interest in using the information e.g. in order to safeguard an individual, or to prevent a serious crime. Also, where there is a legal requirement such as a formal court order. We may use your data for marketing purposes such as newsletters but this would be subject to you giving us your express consent.

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3: What are your rights?

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Every individual has the right to see, amend, delete or have a copy of data held that can identify you, with some exceptions. You do not need to give a reason to see your data.

If you want to access your data you must make a subject access request in writing. Under special circumstances, some information may be withheld. We shall respond within 20 working days from the point of receiving the request and all necessary information from you. Our response will include the details of the personal data we hold on you including:

• Sources from which we acquired the information

• The purposes of processing the information

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You have the right, subject to exemptions, to ask to:

• Have your information deleted

• Have your information corrected or updated where it is no longer accurate

• Ask us to stop processing information about you where we are not required to do so by law

• Receive a copy of your personal data, which you have provided to us

• Object at any time to the processing of personal data concerning you

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We do not carry out any automated processing, which may lead to automated decision based on your personal data.

If you would like to invoke any of the above rights please write to emily.sustainablefood@gmail.com.

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4: Cookies

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In compliance with EU legislation, we use the following essential cookies:

• Security: XSRF-TOKEN, for the duration of the session

• Security: hs, for the duration of the session

• System effectiveness measurement: bSession, for 30 minutes

• Indication of the system from which the site was rendered: SSR-caching, for 1 minute

• User login: svSession, for 2 years

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Cookies are small. We do not make use of cookies to collect any private or personally identifiable information. The technical platform of this website uses cookies solely to aid the proper technical functioning of the website. The cookies used contain random strings of characters alongside minimal information about the state and session of the website – which in no way collects or discloses any personal information about you as a visitor.

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Advanced areas of this site may use cookies to store your presentation preferences in a purely technical fashion with no individually identifiable information. Note also our statement on analytics software below – as analytics software also uses cookies to function.

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Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org

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5: Analytics

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Like most websites, we make use of analytics software in order to help us understand the trends in popularity of our website and of different sections. We make no use of personally identifiable information in any of the statistical reports we use from this package. We use an analytics package called Google Analytics who provide details of their privacy policy on the Google website. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout

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6: Complaints

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If you have a complaint regarding the use of your personal data then please contact us by writing to emily.sustainablefood@gmail.com.

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